Return & Exchange Policy

1. Open Parcel Allowed (At Doorstep)

At Scentoria Fragrance, we prioritize your absolute peace of mind. Customers are permitted to inspect their parcel at the time of delivery to verify that the ordered fragrance bottle and packaging have arrived intact, subject to the individual courier partner's policy and representative support in your area.

2. Eligibility for Return or Exchange

A return or replacement exchange is provided strictly under the following verified circumstances:

• Transit Damage: The perfume bottle, spray atomizer, or official packaging arrived physically cracked, leaked, or shattered during transport.
• Incorrect Fragrance: You received a different fragrance variant from what was specified on your order invoice (e.g. received Freezia instead of DarkSpirit).

3. Procedure for Reporting an Issue

In the rare event that your shipment arrives damaged or incorrect:

1. Take a clear photograph or unboxing video of the parcel and the affected bottle label.
2. Contact our official WhatsApp Concierge immediately at +92 345 0834394 with your Order ID (e.g. SCN-XXXX).
3. Our fulfillment desk in Karachi will swiftly verify the claim and arrange a prompt replacement dispatch.

4. Hygiene & Olfactory Integrity

Due to the delicate, personal nature of fine artisanal Eau de Parfum, bottles that have been substantially sprayed or altered for personal scent preference cannot be returned once accepted, preserving safety and hygiene for all patrons.